Automotive Service Advisor/Writer
3.
5 North Dartmouth, MA North Dartmouth, MA Full-time Full-time $60,000 - $100,000 a year $60,000 - $100,000 a year Colonial Honda of Dartmouth is a leading provider in automotive sales, repair and maintenance.
Our team of experts work together to provide our customers with seamless experience in the automotive Sales & Service Repair industry.
Position
Summary:
The Service Advisor is responsible for providing exceptional service and support to our customers.
The position provides information regarding customer needs, problems, complaints, and solutions.
The Service Advisor also communicates with the Mechanics & Parts department to ensure parts availability to maintain timely services.
Additionally, automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.
If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work.
They also advise customers on other available services.
Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures and prepare work orders for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Duties:
(cont.
) Establishes customer's method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned.
Position Skills :
Strong written, and variable communication skills with the ability to effectively interact with others in team.
Ability to perform duties in a fast-paced environment, able to prioritize tasks and work independently, while maintaining effective communications with colleagues.
Ability to work both independently and under pressure in stressful situations while meeting deadlines within a fast-paced environment.
Strong computer skills, ability to learn quickly from instruction provided by management or supervisors or from other employees as deemed appropriate.
Knowledge of automotive repair or maintenance services is an asset however, training provided when necessary.
Full-time Permanent Salary:
Up to $ 100,000 Plus Bonuses Benefits Included as Requested Job Type:
Full-time Pay:
$60,000.
00 - $100,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 North Dartmouth, MA North Dartmouth, MA Full-time Full-time $60,000 - $100,000 a year $60,000 - $100,000 a year Colonial Honda of Dartmouth is a leading provider in automotive sales, repair and maintenance.
Our team of experts work together to provide our customers with seamless experience in the automotive Sales & Service Repair industry.
Position
Summary:
The Service Advisor is responsible for providing exceptional service and support to our customers.
The position provides information regarding customer needs, problems, complaints, and solutions.
The Service Advisor also communicates with the Mechanics & Parts department to ensure parts availability to maintain timely services.
Additionally, automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders.
If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work.
They also advise customers on other available services.
Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures and prepare work orders for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Duties:
(cont.
) Establishes customer's method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned.
Position Skills :
Strong written, and variable communication skills with the ability to effectively interact with others in team.
Ability to perform duties in a fast-paced environment, able to prioritize tasks and work independently, while maintaining effective communications with colleagues.
Ability to work both independently and under pressure in stressful situations while meeting deadlines within a fast-paced environment.
Strong computer skills, ability to learn quickly from instruction provided by management or supervisors or from other employees as deemed appropriate.
Knowledge of automotive repair or maintenance services is an asset however, training provided when necessary.
Full-time Permanent Salary:
Up to $ 100,000 Plus Bonuses Benefits Included as Requested Job Type:
Full-time Pay:
$60,000.
00 - $100,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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